Transportation Review : Chase Limousine


gwatkinsrus

Joined 1: July 2013

xxx.xxx.129.105

Overall:
2.25
Cleanliness:
3
Punctuality:
2
Service:
2
Accomodation:
2

Would not Recommend to a friend

Not my favorite any longer

To be fair, I have used this service alot in the past and have never had a problem. However, what I have learned is that when I do have a problem, getting a resolution is not possible.

The driver arrived on time and was very friendly and appeared quite competent. I gave him $100 to encourage him to take care of my 5 girls that were riding to Chicago from Michigan and back. To my dismay, I received a frantic phone call from my daughter and her friends that the limo broke down around 95th and I-94. This is a very bad part of town and they were frightened to death. To make matters worse the driver seemed to have absolutely no sense of urgency about the situation. When I called dispatch the first time, he said he would have another car there as soon as possible. That was unsatisfactory. By some miracle, apparently a roadside emergency vehicle appeared and got the limo moving again. However it was still a soon to be disabled vehicle. Why the driver took this route is beyond me. It added 20-30 minutes to the drive and took them through Englewood. The I-90 toll way is faster and safer.

They were more than 30 minutes late to their destination for appointments that were very difficult to move around on a busy Saturday.

I called dispatch and requested a new limo and driver to take them home when they were done at their appointments and requested a call from the new driver as soon as he had someone. I had to call back 3 more times over the next 2 hours to make the same request before I finally got a call from the new driver.

I am thankful that they were able to switch out the car for us and the return trip was as it should have been in the first place.

Two key problems with my experience which leaves me in search of a new service: first, they charged me for 9 hours when I only used 6.5 and second, they offered a very small discount for the pain and anguish the girls encountered on one of the most important days for my daughter.

Up until this day I was a huge fan having used them on no less than 20 occasions. This experience leaves me with no option but to never use them again. Bottom line: If you don't have problems, everything is great. If you have problems, they won't be able to rectify them to your satisfaction.

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